Backup failed or cloud quota exceeded
Backup problems usually appear in the WP Backup wizard, Recent Backup Jobs, or quota bars on MigraSync → General.
Vault key not ready
Encrypted cloud backups require a saved Master Vault Key:
- Open MigraSync → WP Backup.
- Set or confirm your key → Update / Save Key.
- Download the Recovery Sheet and store it safely.
If you see “Please complete Master Vault Key setup”, finish step 1 before starting a backup.
Cloud storage quota full
Managed Cloud Quota (GB) on MigraSync → General shows usage.
| Action | When |
| Purge old backups | Free space immediately |
| Shorten Auto purge policy on schedule or manual backups | Prevent future buildup |
| Upgrade to Pro | Need more storage long-term |
See local vs Managed Cloud and backup plans.
Disk space on your server
Backups package files temporarily on your host before cloud upload. If the server disk is full:
- Free space in wp-content / hosting panel
- Ask host to increase disk quota
- Retry Manual / Instant Backup
Only one auto schedule
You cannot create a second Auto Backup while one is active. Either:
- Edit the existing schedule on Saved Schedule, or
- Terminate it, then create a new one
Details: manage backup schedule.
Subscription expired (grace period)
If backup subscription lapsed:
- New manual and scheduled backups are paused
- WP Restore may still work during grace (7 days after trial, 30 days after paid plan)
- Renew at Pricing → Backup tab
Job stuck on “Uploading to Cloud…”
- Wait — large sites take time
- Check Recent Backup Jobs for updates
- Expand Backup debug log (if shown) and use Download log when contacting support
- Confirm API connection is Active
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