Refund Policy

MigraSync Refund & Cancellation Policy

Effective date: 10 July 2026

Last updated: 10 July 2026

Applies to: migrasync.com and related MigraSync SaaS products sold online

Published at: https://migrasync.com/refund-policy/

1. Merchant of Record (Freemius)

Our order process is conducted by our online reseller Freemius.com. Freemius.com is the Merchant of Record for all our orders. Freemius provides payment processing, tax collection, invoicing, customer service inquiries related to payments, and handles refund transactions on our behalf.

Freemius Buyer Support: [email protected]
Freemius Buyer Portal / cancellation: customers.freemius.com (link also included in your order confirmation email)
Freemius legal terms: Freemius Buyer Terms

By purchasing a MigraSync product, you also agree to Freemius’s applicable checkout and buyer terms for your region.

2. Who we are

MigraSync (https://migrasync.com) is operated by Elliyas Ahmed, an individual based in Bangladesh (“we”, “us”, “our”). MigraSync provides self-serve software for Blogger-to-WordPress migration and managed WordPress cloud backup.

Product support: [email protected]
Website: https://migrasync.com
Contact form: https://migrasync.com/contact/
Billing & refund requests: [email protected] (include your Freemius receipt email and transaction ID). Payment-level issues may also be raised with Freemius at [email protected].

We aim to respond to refund and billing requests within 2 business days (Monday–Friday, excluding public holidays).

3. Products covered by this policy

This policy applies to paid MigraSync offerings, including:

Product	Type	Billing
Migration — Starter	One-time migration package (up to 2,000 posts + pages per migration slot)	One-time charge
Migration — Standard	One-time migration package (unlimited posts + pages per migration slot)	One-time charge
Cloud Backup — Essential	Managed cloud backup subscription	Recurring (monthly or yearly)
Cloud Backup — Pro	Managed cloud backup subscription (higher storage / retention)	Recurring (monthly or yearly)
Add-on migration or backup slots	Additional purchased capacity	One-time or recurring, as shown at checkout

Free trials (migration sandbox and backup trial tiers) are provided at no charge. No payment is taken during an active free trial unless you upgrade to a paid plan. Free trials are not eligible for refunds because no purchase occurred.

4. Summary (quick reference)

Situation	What happens
14-day money-back guarantee (first paid purchase)	Full refund if you request it within 14 days and you have not substantially used the paid service (see §5).
Cancel a backup subscription	Cancellation takes effect at the end of the current billing period. You keep access until then. No automatic refund for the unused portion of the current period unless you qualify under §5 or mandatory law.
Renewal charge you forgot to cancel	Contact us within 14 days of the renewal date. We may issue a goodwill refund if the subscription was not used after renewal (see §6).
One-time migration package	Refundable within 14 days if the migration slot has not been substantially used (see §5).
EU / UK / EEA consumers	Statutory withdrawal rights may apply in addition to this policy (see §8).

5. 14-day money-back guarantee

We offer a 14-day money-back guarantee on your first paid purchase of each MigraSync product line (migration or backup), starting from the order completion date shown on your Freemius receipt.

To qualify for a full refund under this guarantee:

You contact us at [email protected] within 14 calendar days of purchase, and
You provide your Freemius transaction ID and the email address used at checkout, and
The paid service has not been substantially used, meaning:

Server compatibility and hosting

MigraSync requires your WordPress server to meet the minimum requirements documented on migrasync.com and in the MigraSync Plugin (currently PHP 8.1+, WordPress 6.2+, and required PHP extensions such as OpenSSL and JSON). You are responsible for verifying compatibility before purchase.

We recommend using the free trial and the MigraSync Plugin System requirements checklist (MigraSync → General) before buying a paid plan.
If your server does not meet minimum requirements and you cannot use the paid service, you may request a refund within 14 days provided the paid service was not substantially used (§5).
Refunds are not available for incompatibility discovered after 14 days, or where you decline to upgrade PHP, WordPress, or hosting when your provider offers a supported configuration.
Recommended settings (e.g. PHP memory_limit of 256M+, cURL, ZIP) are not hard minimums; missing recommendations alone do not qualify for a refund unless a paid job failed due to a MigraSync platform defect (§12).

Hosting, PHP version, and WordPress version are third-party / customer-environment matters unless we failed to deliver the Service as described in our Terms.

Migration packages (Starter / Standard)

A migration slot is considered substantially used if any of the following occurred after purchase:

A migration job was started (API or local-file path) and consumed the purchased slot, or
A migration job reached completed or pending status on our platform for that slot, or
You successfully imported a material portion of content under the paid migration entitlement (we may treat import of more than a trial/sandbox allowance as substantial use).

If only the free trial/sandbox was used (e.g. up to 10 posts) and no paid migration slot was consumed, you remain eligible for a refund of the paid migration purchase within 14 days.

Cloud backup subscriptions (Essential / Pro)

A backup subscription is considered substantially used if any of the following occurred after the paid period began:

At least one successful cloud backup was completed and stored in your MigraSync vault, or
You restored data from a paid-period backup, or
You used paid-tier features beyond what the free trial provides for more than 7 days of the billing period.

If you cancel within 14 days and none of the above apply, we will request a full refund from Freemius for that billing period.

6. Subscription cancellations (backup plans)

How to cancel

You may cancel a recurring backup subscription at any time:

Freemius Buyer Portal — use the link in your subscription confirmation email (customers.freemius.com), or
Email us — [email protected] with your account email and request to cancel.

Cancellation is effective at the end of your current billing period. You will not be charged again after that period ends. Access to paid backup features continues until the period ends.

Cloud backup retention after cancellation

Per-backup retention (the “Auto purge policy” you choose in the MigraSync Plugin backup wizard) controls how long each backup is kept while your backup subscription is active. It does not extend storage after you stop paying.

When your paid backup subscription ends (cancellation or non-renewal):

Stage	What happens
During your last paid period	Backups continue per your plan and per-job retention settings.
Grace period	30 days for Essential / Pro ( 7 days after a free backup trial). Existing cloud backups are preserved. You may restore but cannot create new backups.
After grace	All cloud backup archives are permanently deleted from MigraSync Managed Cloud, regardless of the retention period selected for individual backups.

Your MigraSync account may remain so you can renew or view billing history; backup restore access requires an active paid plan or an open grace window. Full details: Terms of Service §5 (Cloud Backup Service).

Refunds on subscriptions

Standard cancellation does not entitle you to a pro-rata refund for the remaining days in the current billing period.
Within 14 days of initial purchase: see §5 (money-back guarantee).
Within 14 days of an automatic renewal: if you did not intend to renew and did not use the service after renewal, email us promptly. We may, at our discretion, refund that renewal charge once per customer per 12 months. This is a goodwill policy and does not affect your statutory rights.

Price changes

If we increase subscription pricing, Freemius will notify you where required by law. You may cancel before the new price takes effect if you do not accept the increase.

7. One-time migration purchases

Migration Starter and Standard packages are one-time purchases that grant migration slot entitlements. They do not auto-renew.

Refund within 14 days: available under §5 if the slot was not substantially used.
After 14 days: generally non-refundable, except where required by mandatory consumer law or where we failed to deliver the service due to a fault on our side.
Partial refunds: if a technical failure on MigraSync’s side prevented you from using a purchased slot and we cannot remedy it within a reasonable time, we may offer a partial or full refund at our discretion.

Purchasing additional migration slots after your first paid migration purchase is covered by the 14-day guarantee for that new purchase, subject to the same substantial-use rules.

8. Statutory rights (EU, UK, EEA, and other regions)

Nothing in this policy limits rights you may have under mandatory consumer protection law in your country of residence.

European Union, European Economic Area, and United Kingdom

If you are a consumer (purchasing for personal, non-business use), you may have a 14-day right of withdrawal from distance contracts under EU/UK consumer law.

Important — digital content and services: MigraSync delivers digital services (software access, API entitlements, and cloud backup) that begin immediately after purchase. At checkout, you will be asked to acknowledge that delivery starts immediately and that your statutory withdrawal right may be lost once the service is fully performed or once you begin using the paid service with your consent before the 14-day withdrawal period ends — in line with applicable law (e.g. EU Consumer Rights Directive, UK Consumer Contracts Regulations).

If you are eligible for a statutory withdrawal and have not lost that right, contact us within 14 days of purchase for a refund of amounts paid to Freemius for that transaction.

Other countries

Consumers in other jurisdictions may have additional cancellation or cooling-off rights. Contact us with your location and order details and we will review your request in line with applicable law and Freemius’s requirements.

9. What is not refundable

Except where required by law, we do not provide refunds for:

Free trials or free-tier usage where no charge was made
Purchases where the paid service was substantially used (§5)
Requests made more than 14 days after purchase (outside statutory rights or renewal goodwill in §6)
Third-party costs (e.g. your hosting, domain, or Google services)
Server incompatibility discovered after the 14-day guarantee window, or where you choose not to upgrade PHP, WordPress, or hosting to meet documented minimum requirements (see §5 — Server compatibility)
Done-for-you / custom professional services unless separately agreed in writing (those services may have their own guarantee)
Accounts terminated for violation of our Terms of Service, fraud, or abuse
Refund requests made after a chargeback has been filed (see §11)

10. How to request a refund

Email [email protected] with:

Required	Details
Subject line	Refund request — [your MigraSync email]
Freemius transaction ID	From your receipt (from your Freemius receipt)
Order email	Email used at checkout
Product	Migration Starter, Migration Standard, Backup Essential, Backup Pro, etc.
Reason	Brief description (optional but helps us improve)

We will review your request against this policy and confirm approval or denial within 5 business days. Approved refunds are submitted to Freemius for processing.

Refund processing times (after approval)

Payment method	Typical timing
Credit / debit card	3–5 business days to appear on your statement
PayPal	Usually within 48 hours
Other methods	As supported by Freemius for your transaction

Freemius may be unable to refund transactions older than 120 days (card) or 179 days (PayPal) due to payment-network limits. Contact us as early as possible if you believe you are owed a refund.

Refunds are returned to the original payment method. We cannot refund to a different card or account.

11. Chargebacks and payment disputes

If you have a billing concern, please contact us before opening a chargeback with your bank. We resolve most issues faster than the chargeback process.

If a chargeback is filed while a refund is under review, we may pause processing until the dispute is resolved. Fraudulent or abusive chargebacks may result in account suspension.

Freemius may defend valid chargebacks on our behalf when the service was delivered as described.

12. Partial refunds

We may issue partial refunds when:

A billing error or duplicate charge occurred
A subscription renewed but paid features were unavailable for a measurable period due to our fault
A migration slot could only be partially fulfilled due to a MigraSync platform defect (not due to third-party API limits, hosting issues, or user configuration errors)

Partial refund amounts are determined case by case and processed through Freemius.

13. Service failures

If MigraSync experiences a prolonged outage that prevents paid backup or migration services from functioning, and we cannot restore service within a reasonable time, affected customers may be offered:

A credit toward a future billing period, or
A pro-rata refund for the affected period

at our discretion. This does not cover outages of your WordPress host, Google/Blogger APIs, or your internet connection.

14. Complaints

If you are not satisfied with our response to a refund request:

Reply to your support thread and ask for escalation — we will review within 5 business days.
Contact Freemius Buyer Support at [email protected] for payment-related issues.
EU/UK consumers may use the EU Online Dispute Resolution platform or seek advice from your local consumer protection authority.

15. Changes to this policy

We may update this Refund & Cancellation Policy from time to time. The effective date at the top of this page will change when we do.

Material changes will be posted on migrasync.com
We will notify Freemius of policy changes as required by our seller agreement
Purchases made before a change are generally handled under the policy in effect at the time of purchase, unless a newer policy is more favourable to you or mandatory law requires otherwise

16. Related documents

17. Legal notice

This document is provided for transparency and customer support. It is not legal advice. MigraSync works with Freemius as Merchant of Record; final refund execution and tax treatment are subject to Freemius’s systems and applicable law in your jurisdiction.

For questions about this policy: [email protected]